PRIVACY POLICY

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Last Updated: January 2026

1. Introduction

Nexa Commercial (“Nexa”, “we”, “us”, “our”) respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you interact with our business or visit our website.

By providing your personal information to us, you consent to its use in accordance with this Privacy Policy.

2. What We Do

Nexa Commercial is a commercial and industrial real estate agency. We may collect, use and disclose personal information so we can:

• provide property management, leasing and sales services
• communicate with clients, landlords, tenants and prospects
• respond to enquiries
• market properties and send updates
• perform appraisals and provide property advice
• operate and improve our website and marketing
• meet our legal and regulatory obligations.

3. Personal Information We Collect

The personal information we may collect includes:

• name
• address and postcode
• email address
• phone number
• property details and enquiry information
• identification details (if required for a transaction)
• business details (if relevant).

We do not normally collect sensitive information unless you voluntarily provide it.
If you choose not to provide requested information, we may not be able to assist you fully.

4. How We Collect Information

We collect personal information when you:

• contact us by phone, email, website form or in person
• request an appraisal or property details
• subscribe to updates or marketing
• attend property inspections
• interact with us via social media or our website
• provide feedback or complete a survey.

We may also receive information from third parties such as:

• your authorised representatives
• property owners, tenants or vendors
• publicly available sources
• service providers assisting with marketing or website services.

5. How We Use Your Information

We may use personal information to:

• manage and market properties
• communicate with you about listings or services
• send newsletters and updates (you may opt out at any time)
• improve our services, website and customer experience
• comply with legal requirements
• maintain internal records.

We only use your information for the purpose it was collected or for related, reasonable purposes.

6. Cookies & Website Analytics

Our website may use cookies and analytical tools to:

• improve site performance
• understand how visitors use the site
• provide relevant marketing.

Cookies do not usually identify you personally. You can disable cookies in your browser settings, but some features may not work properly.

We may use third-party analytics providers such as Google Analytics, which may store data overseas.

7. Disclosure of Personal Information

We may disclose your information to:

• landlords, tenants, buyers, sellers and their representatives
• service providers that assist in operating our business (IT, CRM, marketing, website hosting)
• professional advisers
• government and regulatory bodies where legally required
• any party authorised by you.

Some service providers may store information overseas. We take reasonable steps to ensure your information remains protected.

We do not sell personal information.

8. Direct Marketing

We may send updates about properties, services or market information that may interest you.
You can opt out at any time using the unsubscribe link or by contacting us.

9. How We Store and Protect Information

We store personal information electronically and, where necessary, in hard copy.
We take reasonable security measures including:

• secure servers
• password-protected systems
• restricted access
• reputable service providers
• confidentiality obligations.

No system is completely secure, but we take privacy seriously and respond promptly to issues.

10. Access and Correction of Your Information

You can request:

• access to the personal information we hold about you
• correction of inaccurate or outdated information.

To make a request, contact us using the details below. We may need to verify your identity.

11. Complaints

If you believe we have breached the APPs or mishandled your information, please contact us.
We will investigate and respond as soon as reasonably possible.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

Nexa Commercial – Privacy Contact
Email: sam.bruzzese@nexacommercial.com.au
Phone: 0418 225 705